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SUPPORT

New Knowledgebase

After extensive preparation and testing of the new environment, we have completed upgrading the servers. CPanel, your new control panel has a wide array of new tools. Your new control panel will be at YOURDOMAIN.COM/cpanel/ Your user login information will not change. To read more about cPanel and the features available, Click Here

Aside from a bigger and better feature set, you'll notice email log-ins will change. You'll want to update the settings in your mail programs like Outlook or Webmail. Instead of typing your "username" as your email login, you will now use username@yourdomain.com. In our case, colden@novahosting.com to log in to email or webmail, instead of just "colden." And the link to webmail has changed from yourdomain.com/up/ to yourdomain.com/webmail/

For more information on email configurations see the Email Server Settings

Individually controlled SpamAssassin is now available! You'll see the link in your cPanel section covering Mail. Be sure to click it on, turn it on and adjust it. It's all controllable by you! If you want to read more about this powerful spam control program, Click Here

If you need personalized support, please open a Support Ticket

We appreciate your business and look forward to helping you through this transition,

Colleen and Dennis Shimkoski
ColDen Communications
(774) 272-7311

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